Privacy Policy
Last Updated: October 26, 2023
Your privacy is as important to us as the quality of our pens. At Jesse Clayton Hill, we are committed to protecting your personal data, ensuring your experience with our artisanal fountain pens is as secure and private as it is exquisite. This policy explains what information we collect from you, how it is used to process your orders and inquiries, and the meticulous steps we take to ensure your personal data is protected.
Information We Collect
When you engage with Jesse Clayton Hill, whether through placing an order for a bespoke writing tool or simply contacting us with an inquiry, we collect certain information to facilitate our handcrafted service. This typically includes:
- Personal Identifiable Information: This includes your name, email address, phone number, and shipping address, collected primarily through our contact forms and order placement process. This data is essential for fulfilling your bespoke fountain pen orders and communicating effectively regarding your commission.
- Order History: Details of the custom resin, ebonite, urushi, and other handmade fountain pens you have commissioned, allowing us to maintain a record of your preferences and past purchases.
- Non-Personal Data: We may also gather non-personally identifiable information such as browser type, device information, and website usage data through analytics tools. This helps us understand how our website is used and allows us to enhance your browsing experience without identifying you personally.
- Cookies: Our website uses cookies to improve functionality and user experience. These small data files allow us to remember your preferences and optimize site navigation. You have the option to accept or decline cookies through your browser settings.
How We Use Your Information
The information we collect is utilized with the utmost care and precision, much like the craftsmanship put into every Jesse Clayton Hill fountain pen. Our primary uses include:
- Order Fulfillment: To meticulously process your custom fountain pen orders, manage payments, and ensure the secure delivery of your unique writing instrument.
- Communication: To communicate effectively regarding your order status, bespoke commission progress, or any inquiries you may have relating to our handmade fountain pens.
- Customer Support: To provide unparalleled customer service, addressing any questions or concerns with the personal attention our clients expect.
- Website and Service Improvement: By analyzing anonymized data, we continuously refine our website and offerings to better serve the discerning collector and enthusiast of luxury pens.
Data Security & Your Rights
Securing your personal data is a cornerstone of our commitment to trust and transparency. We implement robust measures to protect your information:
- Security Measures: We employ industry-standard security protocols, including SSL encryption for all data transmissions, to safeguard your personal and transactional information from unauthorized access, alteration, disclosure, or destruction.
- No Selling of Personal Data: Jesse Clayton Hill unequivocally states that we do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your trust is paramount.
- Your Rights: You have the right to access, update, or request the deletion of your personal data held by us. Should you wish to exercise these rights, please contact us directly.
- Contact for Privacy Concerns: For any privacy-specific concerns or questions about this policy, please reach out to us at ibattitude@hotmail.com.
By continuing to use our services, you acknowledge and agree to the terms outlined in this Privacy Policy. We may update this policy periodically to reflect changes in our practices or legal requirements, and we encourage you to review it regularly.